Contact Us

Frequently Asked Questions:


  • Need your unlock code?
    --If you're unable to locate your original purchase information which was emailed to you at the time of purchase, try reviewing the My Software area of your account where we do our best to provide your prior purchase information since 2005. If you're unable to locate your information you will need to purchase a new license.
  • Transferring to a new computer?
    --Please review this KB article

  • Layout issues in Logbook Pro Desktop such as frozen or odd column titles showing?
    --Reset your layout per this KB article

  • Problems syncing Logbook Pro Mobile?
    --Review this KB article

  • Need to find prior orders? 
    --Go to the My Account area of this website

Be sure to check out these helpful resources that may answer your question:


E-mail in today's day and age is NOT reliable therefore we suggest using the Help Desk which is a web portal that allows full back and forth communication with the ability to add attachments without the use of e-mail.  It is also faster as it bypasses spam tests and other timed delays. Use the help desk web portal for all communications instead of using email for the most timely and reliable communications.
Please whitelist our domain @nc-software.com to ensure reliable communications.

Note: The help desk is a separate system from this web site and a new login is required if you don't already have an account.
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